When I started Cue North, I never imagined we’d one day be building digital tools for healthcare programs and primary care teams. What began as a management consultancy rooted in my experience at Deloitte has evolved into something bigger — and far more meaningful. Today, I’m excited to officially share that healthcare is where we’re planting our flag.
When I launched Cue North, my goal was to help leaders solve operational problems and modernize the way their organizations work. With a background in management consulting at Deloitte, I was used to looking at processes, people, and technology together — not in isolation.
Over time, my team started working with healthcare clients: associations, clinics, and program leaders who were trying to run complex workflows with spreadsheets, email chains, and disconnected systems. The more we worked alongside them, the more I realized healthcare was where we could make the biggest impact.
Healthcare teams face enormous pressure. Clinicians are burning out, admin teams are stretched thin, and programs meant to improve care are often slowed down by cumbersome processes. I knew we could help.
Since then, we’ve been quietly building tools that make healthcare work better behind the scenes:
None of these projects would have happened without the trust and collaboration of visionary healthcare leaders. Leaders like Patti Telford, who played a pivotal role in shaping NNPBC’s NP Provincial Initiatives & Programs (PIP) in its early years, and Eliza Henshaw, NNPBC’s current Executive Director, whose forward-thinking leadership is driving new possibilities in primary care capacity and quality improvement today.
It’s relationships like these that keep our work meaningful.
One of the partnerships I’m most proud of is our ongoing work with Nurse and Nurse Practitioners of British Columbia (NNPBC). Their NP PIP team runs critical programs aimed at expanding primary care services across BC.
We’ve worked closely with them to digitize funding applications, claims processing, project approvals, and government reporting. We’ve integrated their operational databases with member-facing portals, reducing admin work and giving their leadership team the data they need to make faster, evidence-based decisions.
It’s about making healthcare delivery better — not through big, clunky systems, but through purpose-built, scalable tools that work the way clinicians and administrators actually need them to.
As more of our clients embrace digital platforms to manage their workflows and operations, we’re beginning to layer in AI-powered tools to help them run even more efficiently.
On projects, this might mean using AI to rapidly generate modern user interface designs — incorporating the latest design patterns and components people are already familiar with from other digital tools. It might also involve streamlining operational decision-making or simplifying reporting processes.
We’re already using AI internally to enhance how we build, test, and maintain the apps and automations we deliver. More on that soon.
As Cue North has evolved, so has our team. I’m proud to say we’re a woman-owned, all-women technology team, working in an industry where that’s still far too rare. Many of our clients are also incredible women leaders in healthcare — people driving change in primary care, public health, and community-based care programs.
What sets us apart isn’t just our tech skills (though my team includes some of the smartest, sharpest people I’ve ever worked with). It’s our ability to balance data and technology with context, empathy, and impact. We don’t just build tools for the sake of it — we work closely and collaboratively with our clients, understanding the pressures their teams face and the outcomes they’re accountable for.
That mindset has earned us long-term relationships with healthcare clients who trust us as thought partners, not just vendors. I feel incredibly lucky to lead this team and to do this work alongside leaders who care deeply about improving care and community health.
As we look ahead, healthcare will continue to be our focus. Here’s what’s coming:
We’re not chasing technology for its own sake. We’re building simple, smart, scalable tools that free up clinicians and program teams to focus on what matters most: delivering excellent care.
Cue North has always been about solving problems and making people’s work lives better. Healthcare is a sector where the stakes are higher, and the impact of good technology is immediate.
I believe healthcare organizations, clinics, and associations should have modern, scalable digital solutions that fit how they work — not manual, legacy ways of working that no longer meet today's needs. And I’m proud that my team and I get to help build those.
If you lead a healthcare program, association, or clinic and are thinking about how to modernize your operations, I’d love to connect. Book a call — let’s build something that works for your team.
Helping leaders build great organizations through processes and powerful digital experiences
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